Privacy Policy

Company: www.hydrographicspro.com
Registered Address: Noorderpoort 33, 5916 PJ, Venlo, The Netherlands
Contact: info@hydrographicspro.com
Trading Name: Hydrographics Pro (the “Company”, “we”, “us”, or “our”)

1) Introduction

This Privacy Policy explains how Hydrographics Pro collects, uses, stores, and protects your personal information when you visit or make a purchase from www.hydrographicspro.com.

2) Data Controller

The data controller responsible for your personal data is Hydrographics Pro, 128 City Road, EC1V 2NX, London, United Kingdom. You may contact us at info@hydrographicspro.com for any privacy-related questions or requests.

3) Personal Data We Collect

Identity Data: name, company name, billing and shipping addresses.
Contact Data: email address, phone number.
Order Data: products purchased, order value, and delivery preferences.
Payment Data: limited payment information processed securely by our payment providers (we do not store complete card numbers).
Technical Data: IP address, browser type, device information, operating system, referring URLs, and site interaction data collected via cookies or analytics tools.
Communication Data: correspondence with our customer service and marketing preferences.

4) How We Collect Data

When you visit our website.
When you create an account, place an order, or subscribe to newsletters.
When you contact us by email or through contact forms.
Automatically through cookies, analytics tools, and server logs.

5) Purpose and Legal Basis of Processing

Order Fulfilment: to process and deliver your orders (performance of a contract).
Customer Communication: to respond to enquiries and provide support (legitimate interest or consent).
Payments: to process secure payments through trusted third-party providers (performance of a contract).
Marketing: to send newsletters or promotions where consent has been given (consent, which can be withdrawn at any time).
Analytics: to improve website performance and user experience (legitimate interest).
Legal Obligations: to comply with tax, accounting, and regulatory requirements.

6) Payment Processing

Payments are handled by third party payment processors. These providers process payment data under their own privacy policies and act as independent data controllers for that purpose. We receive only limited transaction information necessary to confirm payment status and fulfil orders.

7) Cookies and Tracking

Our website uses cookies and similar technologies to function correctly, analyse traffic, and remember preferences. You can control or delete cookies through your browser settings. Certain features may not function properly if cookies are disabled.

8) Data Storage and Retention

Personal data is stored securely on servers within European Economic Area (EEA).
We retain data for as long as necessary to fulfil the purposes described, comply with legal obligations, or resolve disputes.
Order and invoicing data are retained for up to 7 years to comply with tax and accounting laws.

9) Data Sharing

We share only essential data with service providers required to operate our business, such as shipping companies (GLS, DHL), payment providers (Stripe, Mollie), and IT or analytics services.
Each third party is bound by contractual data protection obligations and may not use your information for other purposes.
We do not sell, lease, or otherwise disclose personal data to third parties for commercial gain.

10) International Data Transfers

Where personal data is transferred outside the UK or EEA, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities.

11) Data Security

We apply technical and organisational measures to protect personal data against loss, unauthorised access, alteration, or disclosure. All data transmissions are encrypted using secure protocols (HTTPS/SSL). Access to systems is restricted to authorised personnel only.

12) Your Rights

Under applicable data protection laws, you have the following rights:

Right of access – to obtain a copy of your personal data held by us.
Right to rectification – to correct inaccurate or incomplete data.
Right to erasure – to request deletion of data under certain circumstances.
Right to restrict processing – to limit how we use your data.
Right to data portability – to receive data in a structured, machine-readable format.
Right to object – to processing based on legitimate interests or direct marketing.
Right to withdraw consent – where processing is based on consent.

To exercise any of these rights, contact us at info@hydrographicspro.com. We may need to verify your identity before responding to your request.

13) Communications and Marketing

If you subscribe to our mailing list, we may send you promotional content or product updates. You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

14) Children

Our website and products are intended for adults. We do not knowingly collect data from anyone under 18 years of age. If you believe that we may have collected data from a minor, please contact us to have it deleted.

15) Links to Other Websites

Our website may contain links to external sites. We are not responsible for the content or privacy practices of such sites. Please review the privacy policies of third-party websites before providing personal information.

16) Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The updated version will always be published on this page with a new revision date.

17) Complaints

If you believe your data has been processed unlawfully, you may contact us directly or lodge a complaint with the Information Commissioner’s Office or your local supervisory authority.

Last updated: 11th of March 2024